Sell digital & physical products on Hybridmkt — reach 12,000+ buyers
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Help center

Find answers to common questions or get in touch with our team.

Orders & payments

How long does delivery take for physical products?

Delivery times depend on the seller and your location, typically 2-7 business days within Nigeria.

When do I get access to digital products?

Digital products are available for download immediately after payment is confirmed, from your Orders page.

What payment methods are accepted?

We accept card payments, bank transfer, and wallet balance via Paystack.

Licensing & SDK

How does license activation work?

Protected products include a license key. Enter it during setup to activate on your domain.

Can I move my license to a new server?

Yes — use the Transfer option on your license page to deactivate the old domain and activate a new one.

Returns & disputes

Can I get a refund?

Refund eligibility depends on the seller's policy and product type. Open a dispute from your order if there's an issue.

How do disputes work?

Open a dispute from the order page. Our team reviews evidence from both sides and resolves within 48 hours.

Still need help?

Our support team typically responds within 24 hours.

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